So my bank Washington Mutual went bankrupt but Chase took it over so all is well in my world because I still have my money. I was happy with Washington Mutual and have been very happy with them for years. I have my business and personal bank accounts with them. I was sad to see them go bankrupt. I was impressed with the smooth transition from WaMu to Chase, basically everything stayed the same. Everything that is but one key thing - Customer Service!
Chase, the thing I liked about WaMu was their customer service. I was not happy to see my latest statement that had a $10 charge on it for making too many transfers online. Apparently I am only allowed to make 6 transfers online in a one month period. I can go to the branch or the ATM and make as many transfer as I like but if I want to do it online I am limited to six. What is up with that and why did nobody ever tell me this before? Or was it written on one of those tiny inserts that come with your statement that you need a magnifying glass and a lawyer to read it and understand what it says. Okay six does seem like enough transfers but last month I had a lot of things going on (plumbing emergency, flat tire, etc) and I have multiple accounts with you and I like/need to move my money around sometimes. Yesterday, I called customer service and got a representative who confirmed that yes I did get that charge and then started reading that legal babble to me confirming that yes the $10 was a correct charge. I told her I was not aware of this new rule and asked her if she could please waive the charge this time as a courtesy. She said, "No I can't do that. It was not our mistake it was yours." I then asked to speak to her supervisor who basically said the same thing. No apologies, no courtesy waive of the charge, nothing. I told them I was very disappointed in the way they were handling this and that I was going to consider looking for another bank. He then said "okay". I said, so you are willing to lose a customer over $10, he said yes because it was not their mistake it was mine.
So this week I am going bank shopping. I'm sure in this economy most banks would be happy to have a new customer. I'm surprised that the new Chase/WaMu is not sorry to lose a customer.
If someone from WaMu/Chase were to waive the $10 fee and comment on my blog I might actually consider keeping my accounts there.
11/8/09 I've turned off the comments for this post because it's been getting a ton of spam lately.